Customer Service in an eCommerce environment
Our business is all about managing customer expectations and standing by the original promise initially given to the customers. This can be achieved with a customer focused approach, but delivered in a cost efficient way.
Outsourcing of some of processes could be one option that we have experience in, however this puts pressure on ensuring a clear documentation of definitions within the process and is often underestimated by many organizations. Also lack of understanding of the need to manage the outsourced partner can lead to a wrong conclusion; “it does not work”.
We can help you explore the opportunities for a more effective and efficient provision of customer service including outsourcing opportunities. Send a message via "contact us" and we can discuss your challenges and opportunities together.
